Case study

Call Intercept

NY Township, Single practice, Brookfarm, NY

A small animal practice in New York faced challenges in managing their call volumes effectively and triaging patient needs efficiently. This was particularly important due to the requirements of the State of New York’s Veterinary Practice Act, which mandates that veterinary technicians must be licensed in the state. To address this issue, the practice opted to utilize GuardianVets’ Call Intercept Service. These services allowed them to handle overflow calls, ensure compliance with state regulations by working with licensed veterinary technicians, and provide prompt care for both emergent and non-emergent cases.

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Trusted by thousands of veterinary professionals

The numbers with GuardianVets

GuardianVets makes it extremely simple and easy to manage a GV Suite

GuardianVets triaged 4375 cases

- Time Saved

336 hours of talk time saved

- Time Saved

$273,000 in revenue generated through Guardian Vets

- Money Generated

Time saved, More pet lives saved, focused on urgent cases

- Key Results

One of our clients came by our animal hospital in person to THANK us for GuardianVets triage service. They called our office after hours and GuardianVets handled the concern with their dog with such care and knowledge they were thrilled and wanted us to know how happy they were. The advice comforted them and spared them a trip to the emergency clinic.

Tammy Community Animal Hospital of Royal Palm Beach and their impression about GuardianVets

What our clients are saying about us

Practice medicine, not management

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